The e-commerce conundrum: Creating sustainable online operations.

During lockdown many garden centres were forced to rapidly evolve their online operations.

One such area is in eCommerce and online presence. With the slow resumption of normal operations, how can you develop an online strategy that is sustainable for the long-term?

How can an online presence help to engage with your customers? What are the big wins of operating online? How can you set up a sustainable fulfilment operation?