Catering outsourcing company Compass Group celebrated at Glee after winning the show’s New Product Award’s retail experiences and services category.
Compass deliver fully outsourced cafes and restaurants for retailers who choose not to run their own but want their catering to match the business’s quality offering and brand values.
“We call ourselves a ‘silent partner’,” said Compass’s business development manager Ed Fletcher, “because as far as the customers are concerned we are part of the garden centre’s own operation. Nobody is aware that it is outsourced.”
Compass takes full responsibility for all aspects of the client’s catering, including menu planning and development, employing staff, choosing suppliers and health and safety.
“One of the biggest benefits for our clients is that we can keep the offer fresh. Clients who run their own catering often don’t have the time or resources to do that but it’s a central part of our approach. We run it as if it were our own business.”
Increased average basket spend, dwell time and customer satisfaction are often achieved, as well as a significant concession return for clients.
More information: Ed Fletcher on 07775 950339 or firstname.lastname@example.org